Reasoning has been providing its clients with reliable solutions that earn us clients’ trust and respect.
If you are ready for a dynamic career in a dynamic environment that fosters your creativity, and professional growth, and if you are enthusiastic to join the Team Reasoning, send in your resumes to career@ereasoning.com
Currently available openings are below:
1. Head – PT
2. Product Trainer
3. Head – Product Support
4. Product Support Specialist
5. Business Analyst
6. Manager – Channel Development
7. Partner Enablement Manager (Sales)
8. Manager – Channel Sales
9. Marketing Manager
10. Executive - Marcom
1. Head – PT
Function: Product Training
Education, Skills & Interests:
The ideal candidate should have
- BE/B.Tech/MBA Graduate
- 3-5 years of technical product training or related experience is mandatory.
- Self-initiative and highly motivated
- Blend of technical and business acumen
- Excellent presentation and interpersonal skills
- Proficient in MS-Office, Collaboration tools
- Keenness to accept constructive feedback for continuous improvement
- Leadership skills and ability to make decisions as and when required
Key Responsibilities:
- Be the leader and spearhead all the product training needs and programs for end-users, employees (technology, sales & business) and partners
- Identify and draft training requirements for the above highlighted learning groups and other set of users if any.
- Create and deliver training programs including curriculum development, training methodology, feedback mechanism, evaluation and certification frameworks.
- Build and record “How-To” videos of required set of modules and features
- Ensure all training modules are current and concurrent with product releases
- Ensure that product training is aligned with broader business/career objectives of respective learning groups.
- Proactively explore the training needs of all groups to develop the program and curriculum to meet the upcoming requirements
- Manage, monitor and appraise the team of product trainers while chalking out the individual training schedules for each.
- Should be able to Train the product trainers
- Last but not least, accountable for training related costs to ensure budget control.
Key Role Interactions:
- Head – Product Development
- Head-Implementation
- Head-Business Support
2. Product Trainer
Function:Product Training
Education, Skills & Interests:
The ideal candidate should have
- Any Graduate with 2-3 years of product training experience is mandatory.
- Knowledge in retail industry can be extra rewarded.
- Multi-lingual will be a strong plus (Should highly fluent in English, Hindi and at least one regional language)
- Highly customer focused, self-driven, accountable and team player
- Excellent presentation and interpersonal skills
- Proficient in MS-Office and Collaboration tools
Key Responsibilities:
- Conduct product training programs to designated learning groups as instructed by the superior.
- Assist in development of product training curriculum and evaluation frameworks as and when required.
- Record and maintain all the details of training delivery as instructed by superior.
- Capture and report the user feedback for each training session.
- Effective execution of evaluation framework to measure the impact of training and plan the re-orientation sessions in order to fill the identified gaps.
- Assist sales teams on special occasions such as demo for prospective marquee clients, trade shows, seminars, etc.
- Review and compare competitor products to recommend feature improvements, if required.
3. Head – Product Support
Education, Skills & Interests:
The ideal candidate should have
- B.E/B.Tech/MBA with 3-5 years of experience in the same role and must have worked in technology product environment.
- Must be customer service oriented with high level of adaptability.
- Excellent analytical and problem-solving skills with an ability to resolve the issues quickly.
- Excellent verbal and written communication skills are mandatory.
- Proficient in MS-Office and Collaboration tools
Key Responsibilities:
- Formulate and formalize the operational schedule for fulfilling the support obligations as per SLAs and service standards.
- Supervise, motivate and appraise a team of product support specialists (business and technical) to achieve the highest product usage and less churn rates of client accounts.
- Pro-active support road maps for key client accounts.
- Improve productivity of PSS while highlighting deficiencies and extending the apt tools, technology and processes.
- Facilitate customer resolution for escalated issues follow-up with unsatisfied customers.
- Ensure the resolution of all issues within stipulated TAT.
- Work with other line managers to ensure operational consistency.
- Active participation in end-user training need analysis, curriculum development and feature enhancement sessions.
Key Role Interactions:
- Head-Product Management
- Head-Product Support
- Head-Business Support/Client Relations
4. Product Support Specialist
Function:Implementation
Education, Skills & Interests:
The ideal candidate should have
- Any Graduate with 2-3 years of experience in client service environment.
- Experience in similar technology product support can be extra rewarded.
- Proficiency in HTML and fundamentals of web technologies may be an added advantage.
- Excellent communication etiquette and multi-tasking capabilities.
- Ability to work in fast paced and constantly evolving team environment to manage all types of client accounts.
- Proficient in MS-Office and Collaboration tools
Key Responsibilities:
- Hands-on experience on MartJack to advocate (educate and demonstrate) clients for product usage, function and quality (at console level).
- Respond and solve all inward client support requests which originates from phone, email and website.
- Successfully manage client accounts by responding in a timely manner to all questions, concerns, and providing complete follow through on all support requests.
- Proactively monitor the product usage of key clients to provide exceptional support.
- Escalate the bugs, downtime issues, server issues if any for the respective technical support teams.
- Learn and service new features as they are developed and released.
- Maintain accurate client details & track record of correspondence with clients through relevant databases.
- Identify potential up sell opportunities within client base and work with relevant stakeholders to grow opportunities.
- Collect and aggregate client feedback for implementation & product development teams.
- Ensure client satisfaction and retention.
5. Business Analyst
Function:Implementation
Education, Skills & Interests:
The ideal candidate should have
- Any MBA Graduate with 1-2 years of experience in ecommerce or any fresh MBA graduate with retail/ecommerce as additional specialization.
- Working experience in retail may be extra rewarded.
- Having a strong understanding of how ecommerce websites work is an added advantage.
- Strong communication and inter-personal skills coupled with good level of business acumen.
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Serves as liaison between client and implementation team in order to take the online store live within stipulated time frames.
- Activate the client’s account after fulfilling the necessary formalities.
- Key focus will be understanding the ecommerce objectives of retailers/clients, analyzing the vital aspects such as merchandising strategy (categories, attributes, variants), product data, user experience and aggregating all other business information to configure the client’s online store.
- Ensures that all information and documents are collected, collated and easy to comprehend to meet the pre-requisites of implementation team.
- Coordinate with ecosystem partners to activate the allied services of account before go-live.
- Participate in functional testing of online store while reconciling with the objectives set forth.
- Effectively communicate the schedules and timelines of go-live in coordination with Key Account Managers.
- Coordinate with training teams to organize product training for client’s representatives, if any.
- Ensures client satisfaction with the delivery by involving them and keeping them engaged from initiation through go-live of online store.
6. Manager – Channel Development
Function:Channel Development
Education, Skills & Interests:
The ideal candidate should have
- Any Graduate/MBA with 3-4 years of experience in channel development for Software Products
- Strong business acumen and capable of developing and managing multiple initiatives with the partner
- Attention to detail and the ability to follow-through are essential
- Ability to be proactive and take the initiative to get things done
- Excellent presentation skills
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Recruit partners for various channel partner programs to achieve the coverage and expertise required to drive the product adoption in the target territories.
- Conduct partner network meets in order to recruit new partners and to activate the existing ones.
- Maintain the comprehensive & accurate partner details in PRM system as provided.
- Check the authenticity of activities/events reported by partners to release market development fund, while maintaining the associated documents/records in order to submit for finance department.
- Escalate the eligible MDF claims for further approval
- Actively involve in resolving the channel conflicts and escalate the same to management, if required.
- Track the contract renewals and renew the agreements in timely manner.
- Solely responsible for partner relationships i.e. retention and loyalty.
7. Partner Enablement Manager (Sales)
Function:Channel Development
Education, Skills & Interests:
The ideal candidate should have
- Any Graduate/MBA with 3-4 years of product or process or program management experience within a multinational company.
- Able to operate successfully in a rapidly changing, ambiguous and less defined environment
- Prior experience with designing, creating and launching partner or client or employee enablement programs is highly appreciated
- Self-directed, strong written and verbal communication skills
- Excellent presentation skills
- Ability to be proactive and take the initiative to get things done
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Create and manage sales enablement programs that aid channel partners in selling MartJack.
- Partner capability mapping in order to personalize the delivery of enablement program.
- Solely responsible for partner education including on-boarding; assessing current enablement status and driving the execution of the enablement plan
- Managing the partner portal with updated marketing collaterals, product data sheets, client case studies and any other information required to empower the partner, in coordination with T&D team.
- Facilitate and moderate collaboration among partners to share best practices and experiences.
- Define success metrics and design enablement dashboards.
- Conduct PRM usage audits
8. Manager – Channel Sales
Function:Channel Development
Education, Skills & Interests:
The ideal candidate should have
- Any Graduate/MBA with 3-4 years of product or process or program management experience within a multinational company.
- Able to operate successfully in a rapidly changing, ambiguous and less defined environment
- Prior experience with designing, creating and launching partner or client or employee enablement programs is highly appreciated
- Self-directed, strong written and verbal communication skills
- Excellent presentation skills
- Ability to be proactive and take the initiative to get things done
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Solely responsible to achieve marketing & sales objectives as envisaged from the channel.
- Work closely with partners for independent & joint marketing initiatives.
- Work closely with partner enablement managers in order to improve the productivity and performance of partners.
- Activate the inactive or partially active partners with customized enablement plans if any in coordination with PE Manager.
- Ensure the lead/opportunity registration by partners to comply for commission eligibility.
- Follow-up on reported/registered opportunities and provide the necessary support to close the sale.
- Handle all the license activation requests.
- Partner performance monitoring and reporting
- Solely responsible for partner invoicing and related issue resolution.
9. Marketing Manager
Function:MAP
Education, Skills & Interests:
The ideal candidate should have
- Bachelor’s degree (MBA preferred) with a minimum of three (3) years experience as a Asst. Marketing/Marketing Manager in a Product company
- Curious, creative and innovative about applying new marketing mix (Traditional as well as Digital)
- Hands on, action oriented, and care about customers.
- Self-directed, strong written and verbal communication skillss
- Excellent presentation skills
- Ability to be proactive and take the initiative to get things done
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Fine tuning the GTM strategy & plan while understanding the demographics of current and potential customers.
- Solely responsible to manage and leverage the marketing and advertising budgets in order to achieve the organizational objectives.
- Developing guidelines for each marketing/advertising initiative which in turn should meet the underlying marketing goals of the company.
- Solely responsible for calendaring the marketing activities and ensure their execution in timely manner.
- Solely responsible for monitoring and evaluating the marketing activities through channel partner’s network with the help of MDF program.
- Organizing and attending industry events and exhibitions.
- Solely responsible to develop and manage all marketing infrastructure/collateral required at various customer touch points.
- Coordination with creative agencies, media agencies, PR agencies, event managers, external consultants, freelancers and any other 3rd party vendors while execution of the marketing/advertisement activities.
- Seamless integration of marketing/advertisement activity with pre-sales and sales activities, where ever it is appropriate.
- Research and reporting on competitors or complementary solutions who are competing for the similar mind share.
- Measuring the effectiveness and ROI of each marketing activity and report the top management on monthly basis.
10. Executive - Marcom
Function:MAP
Education, Skills & Interests:
The ideal candidate should have
- Bachelor’s/MBA degree qualified in Mass communication with a minimum of 2-4 years of experience in a Marketing communications role in a reputed company.
- A keen understanding of business trends and technologies
- Desk research capabilities and the confidence to interact with high-level executives
- Self-directed, strong, flaw-less written and verbal communication skills
- Excellent presentation skills
- Ability to be proactive and take the initiative to get things done
- Highly proficient in Word, Excel and PowerPoint.
Key Responsibilities:
- Solely responsible for development or product and corporate literature and other corporate communication
- Update company and product websites on quarterly basis to eliminate the information redundancy.
- Development of various client case studies or white papers based on the inputs of sales team.
- Development of testimonials while interacting with selective clients.
- Draft and review news releases, PR deliverables, etc.,
- Ensuring the production and distribution of monthly newsletters to employees and clients.
- Managing blogs and social media identity of product.
- Ensure coherent and consistent messaging across internal and external communication channels that is aligned with company’s identity.
- Assist the marketing manager in any other marketing operations as guided from time to time.